At DAE, we care about our members and are committed to providing you flexibility and support during this uncertain time. In an effort to align with best practices in the hospitality industry, please see adjustments to our current cancelation policy as you consider how to proceed with your travel plans:

Members may cancel travel check-in dates through 16 November 2020 and be offered a future booking without the expense of a new exchange fee only if the travel and reservation are directly and materially impacted by one or more of these COVID-19 –related circumstances (each, a “COVID Impacted Reservation”):

• • Transport disruptions and/or cancellations;
• • Travel advisories and/or restrictions;
• • Resort closures
• • Health advisories and/or quarantines;
• • Other local government mandates such as evacuation orders, border closures, prohibitions on holiday accommodation and lockdown requirements.

If you cancel a reservation that is deemed by DAE to be a COVID Impacted Reservation, the monetary fee from your cancelled booking will be available for you to make a replacement booking by 31 December 2020. In addition, the exchange credit from the COVID Impacted Reservation will be valid through the same date as the original exchange credit. If a member has Cancellation Protection and is within the cancellation policy, Cancellation Protection policy will override above. No monetary refunds are allowed on cancellations regardless of whether Cancellation Protection has been obtained

The cancellation of any reservation which is not a COVID Impacted Reservation (as enumerated above) shall be governed by Section J of the Disclosure Guide to the Dial An Exchange Timeshare, Vacation Ownership & Points Clubs Exchange Service, and may result in the forfeiture of the exchange fee and/or exchange credit.

If you are planning travel and looking to exchange, check back with us regularly as new inventory routinely becomes available.